Effective Date: 15/12/2024
Business Name: Capri Beauty Salon Pty Ltd

ABN:92682301686
Registered Address: 166 Great North Rd Five Dock 

Website: www.capribeautysalon.com.au

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1. General Information

By accessing or using this website and our services, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers of Capri Beauty Salon Pty Ltd (“we”, “us”, “our”). If you do not agree with any part of the terms, you may not access the website or use our services.

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2. Services Provided

We offer professional hair, beauty, and wellness services as described on our website and social media platforms. All services are subject to availability and professional assessment.

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3. Bookings and Payments

Appointments can be booked online, by phone, or in person.

A deposit may be required to confirm the booking.

Full payment is required on the day of your appointment.

We reserve the right to refuse service at our discretion.

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4. Cancellations and Refunds

Cancellations must be made at least 24 hours in advance.

Late cancellations or no-shows may result in the loss of your deposit or a cancellation fee.

Refunds are not provided for services already completed, unless required under the Australian Consumer Law (ACL).

If you are dissatisfied, we may offer a free corrective service at our discretion.

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5. Liability

While we take every precaution to deliver professional results, we are not responsible for allergic reactions, undesired outcomes, or personal dissatisfaction unless caused by proven negligence.

Please inform our staff of any allergies, medical conditions, or concerns before your treatment.

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6. Intellectual Property

All content on this website, including text, images, logos, and service descriptions, is the property of Capri Beauty Salon Pty Ltd and is protected under copyright law. Use, reproduction, or distribution is prohibited without written consent.

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7. Privacy

We are committed to protecting your privacy. Capri Beauty Salon Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please refer to our Privacy Policy for more details.

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8. Third-Party Links

This website may contain links to external sites. We are not responsible for the content or privacy practices of these websites.

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9. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

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10. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on this page with a new effective date.

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11. Online Purchases and In-Store Pickup

All products available for purchase through our online store are available only for pickup at our physical salon location.

We do not offer shipping or home delivery at this time.

After purchasing, customers will receive confirmation and can collect their product by presenting proof of purchase.

Products not collected within 30 days may be subject to cancellation unless otherwise agreed.

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12. Shipping & Returns

Shipping is not available. All products must be picked up directly from our salon.

Once a product has been picked up in-store, returns or exchanges are not accepted, unless required under Australian Consumer Law.

We encourage customers to inspect the product upon pickup. If a product is found to be defective at the time of pickup, please notify our team immediately.

Terms and Conditions of Service – Complaints, Corrections, and Refunds

Welcome to the official website of Capri Beauty Salon.
Below are the terms and conditions applicable to the management of complaints, corrections, and refunds relating to the services provided at our salon.
Booking and/or using any of our services implies full acceptance of these terms and conditions.

 

Capri Beauty Salon© 2025 – All rights reserved.

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Effective Date: 15/12/2024
Business Name: Capri Beauty Salon Pty Ltd

ABN: 92682301686
Registered Address: 166 Great North Rd Five Dock 

Website: www.capribeautysalon.com.au

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1. Acceptance of Service and Obligation of Immediate Notification
At the end of each treatment, clients are invited to communicate any observations or dissatisfaction before leaving the salon.

The absence of immediate complaints will be considered full and satisfied acceptance of the service received.

Complaints regarding services completed without immediate objection will not be accepted, unless documented evidence shows an evident defect that arose afterward.

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2. Timeframes for Submitting Complaints
Any complaint must be submitted in writing (via email or official contact form) within 72 hours of the service being performed.

The complaint must include:

A detailed description of the issue encountered

Any relevant photographs

Complaints received after the 72-hour deadline may not be considered, except in exceptional and documentable cases.

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3. Right to Correction

In accordance with the Australian Consumer Law (ACL), in the case of issues considered minor, Capri Beauty Salon has the right and duty to offer a free correction as the primary form of remedy.

The following conditions apply to corrections:

The correction must be requested and booked within 7 days of the complaint being accepted.

The correction will be carried out exclusively at our premises by one of our stylists.

The client must accept the correction offer in good faith.

Unjustified refusal of the offered free correction voids any right to a refund.

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4. Refund Policy

Full or partial refunds will be considered only in the following cases:

The service was found to be severely defective, and

Correction is not technically possible, or

Correction was performed but the issue persists significantly.

Capri Beauty Salon reserves the right to internally assess the extent of the defect and determine the most appropriate solution.

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5. Defamation and Harmful Communications
Capri Beauty Salon encourages honest and constructive feedback.

However, clients are required not to publish, communicate, or disseminate:

False or exaggeratedly negative comments

Misleading or deceptive reviews

Harmful statements via social media, review platforms, word of mouth, or private messages

Any violation may be pursued civilly under New South Wales defamation laws.

Defamation is a civil offense that can result in claims for financial damages and obligations for public retractions.

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6. Limitation of Liability

Capri Beauty Salon is not responsible for:

Any allergic reactions or individual sensitivities to cosmetic products, if not previously disclosed.

Different outcomes resulting from pre-existing hair conditions or miscommunication during the initial consultation.

The client is responsible for informing us of any medical conditions, allergies, or specific restrictions prior to the beginning of the treatment.

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7. Changes to Terms
Capri Beauty Salon reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of our services constitutes acceptance of any changes made.

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8. Booking Tools and Terms Validity
Capri Beauty Salon uses third-party software and platforms, such as Fresha.com SV Ltd, solely for logistical purposes related to scheduling and appointment management.
The use of such platforms does not modify or override these Terms and Conditions in any way.

Clients booking through external platforms fully accept Capri Beauty Salon's Terms and Conditions at the time of confirming their appointment.

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Capri Beauty Salon

© 2025 – All rights reserved.

 

ALL inclused TERMS AND CONDITIONS FOR MODEL PARTICIPATION